Most profile, residency-type, security, language, and saved-card changes can now be started directly in the ePróspera portal. The instructions below identify the changes that still require support.
Changes in ePróspera come in two types. Account Settings apply to your ePróspera login and account. Residency Settings apply to your residency record.
Residency Settings
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Contact Information changes:
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Physical mailing address
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Resident email address (contact support)
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Upgrade or Downgrade residency type
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Termination of residency
Account Settings
Update Login Email
Currently, updating your email address involves a manual configuration process. To create this change, kindly reach out to our support team by opening a conversation through the chat bubble located at the bottom right corner of your screen. Our dedicated support staff will assist you promptly.
Update Physical Address
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Log in to the ePróspera portal.
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Select Residency from the left-hand menu.
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Open Contact Details, then click the pencil icon beside Address.
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Update the address fields and click Save.
Change Residency Type
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Log in to the ePróspera portal.
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Select Residency from the left-hand menu.
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In the Summary section, click Change beside Residency Type.
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Select the new residency type and complete the application steps shown in the portal.
Change Password
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Log in to the ePróspera portal.
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Click your name or profile image in the upper-right corner, then select Settings.
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Select the Security tab.
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In Change password, click Request Password Change.
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An email will be sent to you with a link.
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Follow the instructions on the email to reset your password.
Change Language
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Log in to the ePróspera portal.
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Click your name or profile image in the upper-right corner, then select Settings.
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Select the Preferences tab.
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In Change language, select a language.
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Click on Change to save.
Saved Cards / Payment Methods
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Log in to the ePróspera portal.
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Click your name or profile image in the upper-right corner, then select Settings.
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Select the Account tab.
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Under Payment methods, click Manage cards.
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In the secure Stripe portal, add or remove saved cards as needed.
The Billing page remains the place to view active services, open invoices, payment history, and voucher codes; saved-card management is under Settings → Account.
Updating your residency photo
To update your residency photo, please contact Support and request to speak with a representative.
In order to ensure consistency and professionalism, your photo must meet the following guidelines:
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Clear, front-facing headshot (no side angles or exaggerated selfies)
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Plain background preferred
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Good lighting (avoid shadows and filters)
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No group photos or cropped images from social events
File Specifications:
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Format: JPEG or PNG
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Max file size: 4.5 MB
Once submitted, updates are typically processed within 24–48 hours.
Cancelling your residency
Self-service residency cancellation / termination is unavailable at this time.
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To cancel your residency, log in to the ePróspera portal.
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Click on the chat bubble on the bottom right corner of your screen;
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Then request termination through our support team.
The residency cancellation process takes 7 days to complete. Please note: if you request to cancel your residency before your renewal date, your residency will automatically end on the 7th day after your cancellation request is submitted.
Even without any active residencies, you will retain access to your account. If there is a need to address tax obligations for the period your residency was active, you will be notified via email.